Privacy Policy
Effective January 1, 2026
Solstice Chino Sunrooms & Patios, chinosunroomsandpatios.com, support@chinosunroomsandpatios.com
Who we are and what this policy covers
Solstice Chino Sunrooms & Patios is a sunroom contractor in Chino, CA. This policy explains what information we collect when you visit our website, call us or send a request, how we use it, how long we keep it and what you can ask us to do with it.
It applies to this website, starting from our home page, and to the information you share with us while asking about a sunroom, patio cover or enclosure. It doesn't cover other websites we link to, which have their own policies.
If you'd like to know more about the business behind this site, see our about page.
Information you give us
When you fill out our estimate request form, call us or email us, we collect what you choose to share. That usually includes your name, phone number, email address, the address of the property and a description of the project.
You may also send photos of your patio, deck or yard, or tell us about your schedule and budget. We only ask for what we need to answer you and plan the job.
Our contact form is run by an outside form service. What you type into it is sent to us through that service, which handles it under its own privacy terms.
Information collected automatically
Like most websites, ours collects some basic information when you visit. This can include your browser type, device type, the pages you view, how long you stay, the site that sent you here and a general location based on your IP address.
We use analytics tools to see this information in summary form, so we can tell which pages are useful and which ones need work. We don't use it to identify you personally.
This site and the tools it uses may set cookies, which are small files stored in your browser. Some help the site work properly and others count visits. You can block or delete cookies in your browser settings, and the site will still work for reading and contacting us.
How we use your information
We use the information you give us to reply to your request, schedule and carry out an on-site estimate, prepare a proposal, do the work if you hire us and follow up afterward.
We use website data to keep the site running, fix problems and improve the pages people actually read.
We don't sell your personal information, and we don't share it with other businesses for their own marketing.
When we share information
We share information only when it's needed to do the job or run the business. That can include the form and analytics services that operate this site, suppliers or subcontractors working on your project, and the local permit office if your job needs a permit and it asks for property or owner details.
We may also disclose information if the law requires it, or to protect our rights, our crew or our customers.
How long we keep it
If you send a request and don't hire us, we keep your contact details and project notes only as long as they're useful for following up on that request, and then we delete them.
If we do work for you, we keep job records for as long as we need them for warranty questions, taxes, accounting and legal reasons. Website analytics data is kept in summary form by the analytics service for its standard retention period.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. You can also ask us to stop contacting you at any time.
California residents may have additional rights under state privacy law, including the right to know what is collected and the right to request deletion. We'll honor those requests where the law applies, and we won't treat you differently for making one.
We may need to confirm who you are before acting on a request, so we don't hand someone else's information to the wrong person.
Keeping information safe
We take reasonable steps to protect the information you share, including limiting who on our team can see it and using reputable services for our forms and email.
No website or email system is completely secure, so please don't send payment card numbers or other sensitive financial details through our form.
Children's privacy
This site is meant for homeowners and adults planning home projects. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or the law change. The current version will always be on this page, and any change applies from the time it's posted.
How to raise a privacy concern
If you have a question about this policy, want to make a request about your information or think we've handled something wrong, reach out through our contact page or call us at (909) 413-6398.
We're available Mon–Fri from 7 AM to 9 PM and Sat–Sun from 6 AM to 9 PM, and we'll reply within 1 business day.